Cancel or resume a tracker's subscription, change how it is billed, and find invoices and receipts.
You manage your subscriptions under Billing & subscription in your account. Each tracker you subscribe to is listed there on its own. Payments are taken by our payment provider, Stripe. Card numbers are never stored by us.
Cancelling stops the next renewal. That tracker's forms stay on until the end of the period you have already paid for, and you can choose Resume at any time before then. Your other subscriptions are not affected.
To move a subscription between monthly and yearly billing, cancel it and subscribe again from the tracker's page when the period ends; you do not pay for the template again. If you need to switch sooner, or to change the card you pay with, email support and we will arrange it.
Every payment creates an invoice. Invoices for subscriptions and for one-off purchases are listed together on the Billing page, and each subscription invoice has a receipt you can download.
Steps
- 1Open Billing & subscription.
- 2Choose Cancel beside a subscription to stop it renewing. Its forms stay on until the date shown.
- 3Choose Resume before that date if you change your mind.
- 4Use the download button beside an invoice to get its receipt.